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| Q: |
What is a screen in the screen printing job? |
| A: |
A screen is made for each color in a design. They are rectangular in size and vary in mesh count. Each screen has a color punched out (exposed) to let ink flow through onto the product. A three color design would have 3 screens, each printed separately to create the final 3 color effect. |
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| Q: |
Are multi-colored logos extra? |
| A: |
Yes, multi-color prints cost more due to additional labor involved for set-ups and printing.
Screen-Printing Tip
Design Colors and Locations:
Limiting print locations and design colors will dramatically affect your price, especially on small orders. On larger orders these changes are not as dramatic.
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| Q: |
How long does the screen printing last? |
| A: |
It will last just the same as a shirt you would by in a clothing store. |
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| Q: |
How big can I Print? |
| A: |
A size of 12"x14" is the usual print area. Custom sizes are available. |
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| Q: |
Do you print on item other than T-shirt? |
| A: |
Yes, we offer many apparel items and promotional products. Please view our online catalogs. |
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| Q: |
What affects the price of garments? |
| A: |
Your price is affected by: the quantity, quality, and color of garments you select; the number of ink colors used in your artwork; and the number of print locations on the garments.
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| Q: |
What is the least expensive t-shirt? |
| A: |
Countdown Printables is offering a white, 100 White Hanes 100% cotton t-shirts with a 1 color, 1 location print for $350.00
$3.50 ea. |
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| Q: |
Can I combine differet styles of garments for my order? |
| A: |
Yes, you may combine any number of styles to get the quantity price break. For example, order 24 t-shirts, 24 tank tops and 24 sweat shirts and receive the 72 piece price for all garments, as long as all garments recieve the same print. The only exception is for hats. Hats must be ordered separately because they require different screens and use a dedicated hat press.
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| Q: |
Can I combine different colors of garments for my order? |
| A: |
Yes, most artwork will print well on different shirt colors. Mix colors all you want. When we review your art we'll notify you if there's a potential problem, and help you find the solution. Remember, no surprises...you always approve our work! |
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| Q: |
What are your quantity price breaks? |
| A: |
* 24-47
* 48-71
* 72-143
* 144-299
* 300-599
* 600-1,199
* 1,200-2,999
* 3,000-5,999
* 6,000-11,999
Remember, to receive quantity discounts, all pieces must be imprinted with the same artwork. |
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| Q: |
Do you have specialty inks? |
| A: |
Yes, we have flourescent colors as well as puff, shimmer and metallic inks. We also match Pantone colors. |
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| Q: |
What is the largest print area? |
| A: |
We can print to a maximum of 16" wide by 20" tall |
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| Q: |
How large should my logo be? |
| A: |
There are no set standards. This is art and it is all very subjective. We recommend that you print your image onto paper in a number of different sizes. For example, print your image at 6", 8" and 10" wide. Place the images one at a time in the location on your garment where you want it to print. Use a live body rather than laying it flat on a table, so you'll see how the shirt looks as someone wears it. Talk to the others in your group and decide on an image size. |
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| Q: |
Does black count as an ink color? |
| A: |
Yes, count black as well as white when figuring the number of ink colors in your design. |
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| Q: |
Can I print a color photograph? |
| A: |
Yes, but as it involves slightly more sophisticated technology, there is a different pricing structure and minimum quantity order. Fill out the online order form and look for the expalnations for color photography reproduction. Do not hesitate to call if you have questions. |
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| Q: |
How many ink colors can you print? |
| A: |
We print up to 12 spot colors. You may use 1 - 8 ink colors per image for orders with quantities up to 599. Your order must be 600 or more garments to print 9 - 12 ink colors. |
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| Q: |
What images can I upload for use in designs, and how do I properly prepare those images? |
| A: |
First of all, please make sure your image is suitable for the decoration method you're using.
* For screen-printing, we can work with black and white photographs or illustrations with clear, distinct areas of color as opposed to multiple shades and tones. You can submit images for screen-printing that contain half tones (also known as gradients).
* For embroidery, images must only contain clear, distinct areas of color. Subtle tones and fades can't be embroidered.
Secondly, ensure that you have properly prepared the image you're uploading.
* The best types of images for our service are vector illustrations created in programs such as Adobe Illustrator and CorelDRAW. These images should be saved or exported and then uploaded in *.eps format. Before saving or exporting as *.eps, please (1) flatten the image, (2) outline fonts, and (3) convert to Pantone or RGB colors.
* Raster images, such as those created in Adobe Photoshop and CorelPHOTOPAINT, should be saved or exported as *.gif, *.tif, or *.jpg files. You're best off using *.gif with a transparent background (if that is, in fact, what you want). Most importantly, such images should be high-resolution. The final product won't look good unless your image is at least 200 dots per inch (DPI) at the actual size you want it printed. That means that if you want to print a *.gif image at a size of 5" x 5" on a T-shirt, it should be about 15" x 15" on your 72 DPI computer monitor.
Finally, to upload a file to our system, the filename may not contain spaces. Please be sure to rename the file accordingly before uploading. |
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| Q: |
Do you embroider hats? |
| A: |
Hats can be embroidered on the front, back and side panels. |
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| Q: |
Do you do special applique embroidery? |
| A: |
Appliqué is available for Greek letters and custom logos. Some material types are twill, felt, and chenille There are additional set-up fees that apply. These projects must be custom quoted. Please call to speak with a represntitive. |
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| Q: |
What kind of garments can I embroider on. |
| A: |
Embroidery is best for sport shirts, fleece, caps, bags, button down shirts, aprons, and other items. Generally thicker materials are best to hold the weight of the tread. For example t-shirts are not great for embroidery. |
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| Q: |
Why do I have to get my artwork digitized? |
| A: |
Digitizing is the process of programming your design into a file type that the embroidery machine can understand. It is a specialized field that only digitizers with embroidery experience can do successfully. |
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| Q: |
Do you charge extra for embroidered names? |
| A: |
Embroidered names cost $4.00 to $6.00 depending on quantity and size. |
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| Q: |
Are mulit-colored logos extra? |
| A: |
Unlike screen-printing, embroidery prices are based on stitch count. See our price list. (link to emb prices) |
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| Q: |
Will the embroidery discolor with bleach? |
| A: |
We do not recommend direct bleach on embroidery, However, it will hold up to regular washes. |
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| Q: |
Is there a limit for the number of colors for embroidery? |
| A: |
12 different colors is the limit. |
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| Q: |
Is all your work done in house? |
| A: |
Yes we do all our printing on site. |
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| Q: |
Do you guarantee the work you do? |
| A: |
Our work and products come with a satisfaction guarentee |
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| Q: |
What's a standard turn around time? |
| A: |
7-10 business days plus shipping if it applies. We have the ability to rush orders at 2-4 service. Additional fees may apply. |
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| Q: |
Can I have you do my artwork? |
| A: |
We have artists available to help materialize an idea, recreate an existing design, or touch up a logo you already have. These services do come at a charge of $30.00 to $60.00 an hour. |
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| Q: |
I have artwork ready to go, how do I get it to you? |
| A: |
Please email the artwork or send it by mail. Send Design. |
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| Q: |
Do I have to provide product or can you get the product for me? |
| A: |
We do not offer contract printing services. Countdown Printables provides the products and printing. |
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| Q: |
Do you drop ship? |
| A: |
Yes. As part of your order, you provide a billing address and a different address for shipping. We can ship blind label if requested. Blind label means your package does not reference Countdown Printables but rather your comapany. There is a $5.00 fee for blind drop ship per package. |
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| Q: |
What kind of numbers can you handle? |
| A: |
We have no minimums and no maximum. At our site we have small, medium and large printing presses to handle all size orders from 12 shirts to 50,000 shirts. |
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| Q: |
How long of a turnaround time is it to get my order once it is placed? |
| A: |
Once your order is placed and artwork has been successfully received and approved; production is 7-10 business days. Rush service for 2-4 day procution is available. There may be additional fees. |
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| Q: |
Does it cost extra for plus sizes? |
| A: |
Plus sizes are extra. 2x is generally $2.00 extra and an additional $1.00 for every size beyond. Some products may vary. |
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| Q: |
Can I fax, e-mail, or drop off a picture of my art for my order? |
| A: |
You can do any of the above.
Send Design. |
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| Q: |
Is delivery extra. Does it cost extra to have items overnited to me? |
| A: |
We offer Free shipping for orders over $300.00. We use UPS and all of their shipping methods are available to you, including overnight. |
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| Q: |
Is there a discount if I order in quantities? |
| A: |
Higher quantities will always get you a lower price. Quantity price breaks are at 24 48 72 144 288 600 1200 3000. In most cases you can combine different styles with the same print to get to the higher quantity. Our sales staff will figure this out for you once your order is received. |
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| Q: |
Can I just order 1 piece and does it cost extra? |
| A: |
Our minimum for printed goods is 24 units screen-printning and 12 units embroidery. You can order 1 unit for blank goods.
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| Q: |
Can I see the type of shirt material/quality before I place an order? |
| A: |
Samples are available and requests must be phoned in; a charge may apply. A pre-production proof including the screen-print or embroidery is available for $60.00 and on large orders at no charge. There are photos of each item available on line by clicking color swatches. |
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